Hospitality is associated with the act or practice of being hospitable, that is, the reception and entertainment of guests or visitors with generosity and goodwill. Hospitality often refers to the hospitality industry jobs for hotels, restaurants, casinos, catering, resorts, clubs and any other service position that deals in providing service to tourists or normal people. Increase in competition has forced the hospitality industry to make use of marketing and advertising. In order to survive the industry needs to attract customers. Marketing and advertising is an effective tool in the hands of a manager in order to attract customers and increase revenues. A successful marketing or advertising strategy helps in promoting goodwill amongst customers, which in return persuades them to visit the particular hotel or casino.
Marketing and advertising plays a very important role in the hospitality industry. In order to attract a customer, the hotel may advertise the services and facilities provided by them. Hospitality marketing and advertising generally makes use of various appeals to promote the services and facilities offered by them. These appeals may be on the basis of luxury, lifestyle, love, and comfort. The person planning the marketing and advertising function needs to take in to consideration a number of factors before using a specific appeal. After selecting a particular appeal the next step usually refers to the process of choosing an effective medium. Newspapers, magazines, television, radio, Internet and the yellow pages are the most common mediums used for hospitality marketing and advertising. In order to obtain maximum benefits and results, it is advised to plan a suitable media mix. Media mix refers to the process of choosing a combination of two or more mediums in order to convey the message. This is dependant on a number of factors such as audience to be targeted, location preference and budget provisions.
Hospitality marketing and advertising proves to be relatively important for hotels or casinos in order to establish their prominence amongst rivals and competitors. Since the hospitality industry needs to concentrate on providing appropriate service, such functions are generally handed over to private agencies specializing or dealing in the same.